Refund and Returns Policy
At The Kraken Pep, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
RETURNS
We accept returns within 7–14 days after delivery, depending on the product and order type.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original tags and packaging must be included
- Proof of purchase or order confirmation is required
Items that are damaged due to misuse, washing errors, or normal wear may not qualify for returns.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
- Sale or discounted items
- Limited edition drops
- Gift cards
- Customized or personalized products
- Items marked as final sale
REFUNDS
Once your returned item is received and inspected, we will notify you about the approval status of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping charges are generally non-refundable unless the item arrived damaged or incorrect
EXCHANGES
We only replace items if they are:
- Defective
- Damaged
- Incorrectly delivered
If you need an exchange, contact our support team with your order details and product images if necessary.
RETURN SHIPPING
Customers may be responsible for return shipping costs unless the return is due to:
- Wrong item received
- Damaged product
- Manufacturing defect
We recommend using a trackable shipping service for all returns.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product
- Description of the issue
Our team will review the issue and provide a suitable solution as quickly as possible.
CONTACT US
For return or refund assistance, please reach out through our Contact Us page or customer support channels.